What might a visitor ask when visiting your church service for the first time?
What questions might visitors ask when they step onto your campus for the first time to attend one of your Sunday services? Below are a number of questions they might ask on their first visit.
1. Will there be a place for me to park?
2. Will there be a place for me to park close to the entrance?
3. Where do I enter the building? Will there be signs to direct me into the building?
4. Where do I go once I enter the building? Will someone be there to help me?
5. Where do I take my kids? Hang my coat? Again, will someone be there to help me?
6. Where are the restrooms?
7. Will there be anyone there like me? Will I fit in or stand out like a sore thumb?
8. Will I be accepted?
9. Is all of this effort to attend really going to be worth it?
10. Will there be room for me in the auditorium? (I arrived during the opening song of a church service and as a first time visitor the ushers walked us past 700 people to seat us on the front row. They had made no accommodations for visitors that arrived after the service started.)
The initial keys to improving your guest services are to think about your guest services and then try to think like a guest. A simple survey of first time visitors to gain their perspective may be well worth your time and effort. It could pay dividends for years to come.
For more help on this topic please consider consulting with Gary McIntosh’s book Beyond the First Visit: The Complete Guide to Connecting Guests to Your Church.